Job Title: Assessment Officer

Location: London

Reports to: Head of Assessment

Grade: 3

About Us:

We are the Royal College of Pharmacy, the professional leadership body for pharmacists and pharmaceutical scientists.

As the third largest workforce in healthcare, pharmacy plays a vital role in the health system, and as experts in medicines, pharmacists and their teams are central to patient care and public health. Our mission is to put pharmacy at the forefront of patient care, advancing the safe and effective use of medicines to the benefit of patients and the public.

We drive excellence in practice by providing expert leadership and support to our members and the wider pharmacy community, developing professional standards and guidance, advancing pharmacy through policy development and advocacy and supporting professional development and patient safety through assurance, credentialing and learning resources.

We champion pharmacy across Great Britain and internationally, with a vision to be the world leader in the safe and effective use of medicines.

Our Governance and Leadership

The Royal College of Pharmacy is a charitable body incorporated under Royal Charter (A charity registered in England and Wales (1217916), and Scotland (applied for)). We exist to advance the safe and effective use of medicines, drive excellence in patient care and support pharmacists to deliver the highest standard of practice.

Our structure brings together professional leadership, national insight and organisational expertise to ensure pharmacy remains at the forefront of patient care. Through collaboration across our Board of Trustees, Senate, councils and advisory groups, along with our Executive team and directors, we influence policy, develop standards and support excellence across pharmacy.

Pharmaceutical Press, the knowledge business and wholly owned subsidiary of the Royal College of Pharmacy, shares a foundational commitment with the College to advance the safe and effective use of medicines, ensuring health professionals globally have quick and easy access to independent, evidence-based pharmaceutical knowledge.

Pharmaceutical Press Ltd. returns its profits to the royal college to support the College’s charitable objectives.

Our values, culture and inclusion

Our culture is grounded in professionalism, integrity and public service. We are committed to equity, diversity and inclusion, recognising that diverse perspectives strengthen leadership and decision-making.

Through this, we actively work to create a culture of belonging and inclusive leadership, ensuring our people feel valued, supported and able to contribute fully to the future of pharmacy.

The Role Profile:

Reporting to the Head of Assessment and credentialing, the Assessment Officer will work with the team to ensure the successful delivery of high-quality credentialing assessments. The post holder will be responsible for delivering assessments and associated administration, maintaining the website, and servicing committees along with providing high quality administrative support with the everyday running of the wider team including supporting project work and managing the departmental mailbox. This role is suitable for someone with a ‘can do’ attitude who enjoys working as part of a busy and friendly team. Given the nature of the role, it will require monthly in-person attendance at the London office.

Main Accountabilities:

Assessment operations:

• Deliver end-to-end credentialing assessments, including scheduling, finance processing, and producing and releasing accurate candidate outcomes within agreed timelines.

• Process applications for Accreditation of Prior Learning (APCL) in line with standard operating procedures.

• Prepare documentation for appeals, misconducts and complaints in line with relevant procedures.

• Support proofreading and review of assessment documentation, including curricula, assessment guidance and regulations.

Assessor & stakeholder management:

• Onboard new assessors, including processing contracts via a digital contract management platform and maintaining an up-to-date assessor database (including training status).

• Communicate effectively and confidently with a wide range of stakeholders, including senior members of the profession.

• Co-ordinate the Consultant Post review process in collaboration with the Chair and within agreed timeframes.

Governance, committees & meetings:

• Schedule and service departmental committees, including accurate minute taking.

• Organise and attend task and finish group meetings, taking internal notes as required.

• Support with the co-ordination of departmental meetings with both internal and external stakeholders.

Data, reporting & systems:

• Enter, check and analyse data, producing reports for different stakeholders.

• Maintain departmental content and documentation on the RPS website.

• Co-ordinate and support survey development using Microsoft Forms for external stakeholders.

• Manage departmental mailboxes, escalating queries appropriately and enabling timely responses.

• Provide project support to the Head of Assessment & Credentialing with projects relating to data management, reporting and implementation of new systems.

Quality, compliance & continuous improvement:

• Update and create departmental standard operating procedures relevant to the role and support the wider team in their use.

• Maintain accurate equality, diversity and inclusion (EDI) data for candidates and assessors in secure internal systems.

• Adhere to the highest standards of data protection and security, working within GDPR and confidentiality policies.

Team support:

• Provide project support to the wider team as required.

• Undertake other appropriate duties to support effective service delivery and contribute to the directorate’s business plan, as directed by the line manager.

This list is a summary of the main accountabilities of this role and is not exhaustive. The role holder may be required to undertake other reasonable duties from time to time.

Success Measures:

Stakeholder experience & service quality

• Candidates, assessors and stakeholders receive excellent customer service with prompt, clear and professional communication.

Data accuracy, compliance & governance

• Data inputting, checking and reporting for stakeholders is accurate and timely.

• GDPR, data handling and confidentiality policies are consistently adhered to.

• SOPs, assessor training materials, agreements and contracts are up to date and stored in line with internal audit requirements.

Assessor & systems management

• Assessor contracts and training status are accurate and up to date.

• Website pages and related content (including PDF attachments) are kept current and accurate.

Meetings, panels & operational effectiveness

• Departmental meetings, assessment panels and committee meetings are proactively managed and well co-ordinated, organised and efficient.

Team & project support

• Members of the department and departmental projects are well supported, contributing to the successful delivery of business plan objectives.

Knowledge & Skills for this job

Experience:

• Previous administrative experience in a busy environment

• Experience of updating Web pages and documents held within

• Experience of delivering complex workflows involving multiple stakeholders

• Experience of utilising and evaluating standard operating procedures to support operational processes

• Experience of coordinating and scheduling meetings with senior stakeholders

• Experience of producing basic reports for internal and external stakeholders

• Experience of manipulating data and creating reports for internal and external stakeholders

Desirable:

• Previous administrative experience in a higher education or membership body

• Knowledge/experience of delivering qualifications, assessment and/or examinations

• Experience of using digital contract platforms

• Experience of working with assessors, assessment boards and/or committees

• Experience of ensuring assessments are delivered to a high quality, in line with stated timelines and standard operating procedures

Knowledge & Skills:

• Excellent communication and organisation skills

• Effective verbal and written communication skills, including the production of basic meeting notes and minutes

• Extensive experience of Microsoft Office, Excel in particular.

• Knowledge of Postgraduate medical assessments

• Training in web site page maintenance and updating

• Ability to work methodically and accurately when under pressure whilst maintaining close attention to detail

• Adaptable and able to use initiative and prioritise effectively

• Ability to work to tight deadlines

• Ability to work autonomously and as part of a team

• A commitment to maintain high standards in customer care

• Ability to understand basic numerical data for reporting

• Proactive approach to work

• Process improvement/automation mindset

• Ability to document information and maintain accurate records

• Ability to learn new software packages

Date Job Description Agreed: May 26